INTRODUCTION

1.1. This Privacy Policy (“Policy”) says that BTCONNECT CRM (“We”, “Us”, “Our”), respect the privacy of everyone who visits this website, downloads and uses our desktop and/or mobile applications. We have created the BTCONNECT CRM Platforms and licensed the use of same as a part of business operations.

1.2. At BTCONNECT CRM, we are highly committed to the privacy of your personal data and information and in providing services to the users of BTCONNECT CRM. As a result, we would like to inform you regarding the way we would collect, store, process and use your collected data. We recommend you to read this Privacy Policy (hereinafter referred to as “Policy”) so that you understand our approach towards the use of your data. This policy is in compliance with applicable laws and regulations, including, but not limited to the Information Technology Act, 2000.

1.3. By submitting your Required Information (as defined hereinafter) to us and indicating your agreement with this Privacy Policy, you (or anyone who accesses and uses the BTCONNECT CRM Platforms shall be referred to as “You”, “Your” or “User” as the context may require) will be treated as having given their permission, wherever necessary and appropriate to our collection, use and disclosure of Personal Information and accept this Policy along with any amendments or modifications as may be made from time to time.

THE DATA WE COLLECT ABOUT YOU

We collect, process, store and use your data to provide you with, or make your connection with the Services. Such collected data includes:

• Transaction Data: This includes details of transactions that may come in use through the app like telecom industry transaction messages being sent by respective telecom operator to their channel partners in order to inform them for their purchase or sale.
• Location: This permission includes the current location details through GPS. This application needs your location in order to perform their main functions of generating leads or fees, to verify location and address details.
• Call Logs: We collect call log information for the generation of leads. Please note that such data is limited to details of the transactions contained in the call logs. We do not collect, read or store any private information.
• Media and Phone: We need this access to specified content on your phone to fulfill the functionality. We need this access to verify yourself and your identity through the camera or media.
• Usage data: This includes information about the use of application and services.
• App data: We only use the telecom transaction messages on particular sender IDs like Airtel, For Jio (Jionet), and for Vodafone (ViCARE). We only use the call duration and number to update call leads.
• Device Information: This access is needed for IMEI or android device id, thereby it can be used by single person through single login for security purposes.

We need to collect your data to provide you with the access to the App and Services. In certain scenarios, we need to collect certain data as required by law, or under the Terms. If you fail to provide us with that data as and when requested by us, we will not be able to perform our responsibility under the arrangement we have with you or are trying to enter into with you (for example, to provide you with features of the Services). In this case, we may have to cancel or limit your access to the Services (or part thereof).

HOW WE COLLECT DATA ABOUT YOU

We use different methods to collect and process personal data about you. This includes:

• Information you provide us: This is the information (including identity, contact, and device data) you agree to give us when you use our Services or when you correlate with us (for example, by email or chat, or through the App). It includes information you provide when you register to use the Services, use an App feature, share data through the App, or when you report a problem with the App and our Services. If you contact us, we will keep a record of the information shared during the correspondence.
• Information we collect about your device: We collect your device data such as device id in order to enable single login for single user, so that you can take use of our services (App).

Please note that we do not have any control over your personal data that you may choose to make publicly available. For an example, if you post reviews, comments, or messages on the public sections of the app or on app store or play store, you’ll be doing that at your own risk. We are not responsible for third party misuse of any such data.

HOW DO WE USE YOUR COLLECTED DATA AND FOR WHAT PURPOSES

We assure that we will only use your data in accordance with the applicable law. Most commonly, we will only use your data to provide you with the best services or where we need to act in accordance with a wish or demand.

You agree and acknowledge that by using our services and by registering with our app, you authorize us. This ensures that you are aware of all the features and services of the application.

In common, we use your data for the following purposes and activities undertaken without any direct human supervision and control:

• To register you as a user of this application
• To provide you with all the services
• To manage our relationship with you, including notifying you of changes to any services
• To deliver content to you
• To monitor new trends so that we can improve our services
• To improve our business and delivery models
• To enforce our terms
• To respond to the court orders, establish or exercise our legal rights, or defend ourselves against legal claims.

HOW WE SHARE YOUR DATA

You agree and acknowledge that any and all information concerning to you, Whether or not you provide it directly to us, but not limited to personal correspondence such as emails, instructions from you, etc. may be collected, compiled and shared by us ONLY In order to deliver the services to you.

You agree and acknowledge that we may share data where we are required by the law, any court, any government agency, or authority to open up such information. Such disclosures are done in good faith, and belief that it is necessary to do so for applying this policy or the terms, or in order to comply with any applicable law and regulations.

ACCESS AND UPDATING YOUR DATA

You hereby give the assurance that all your data you have provided us with is accurate, up to the date and true. When you use our services, we make the best efforts to provide you with the ability to access and correct inaccurate and imperfect data, that subject to any legal requirements.

DATA SECURITY

We execute appropriate security measures to protect and keep in check with your personal data from unauthorized access, and follow the standards prescribed by the applicable law.

DATA RETENTION

You agree and acknowledge to that your data will be stored and retained by us as long as it is needed to fulfill the stated purpose of the application and for a reasonable period after the termination of your account on the app or access to the services.

BUSINESS TRANSITIONS & CHANGE IN PRIVACY POLICY

We keep our privacy policy under regular reviews and may change it over time.

The terms of this policy may change and if it does then these will be posted on the page, or notified to you by the mail. The new policy may be displayed on the screen and you may be needed to accept the changes to keep in use of app and services.

GRIEVANCE OFFICER

You may contact our Grievance Officer, established in accordance with the Information Technology Act, 2000 and rules made there under, with any enquiry relating to this Policy or your personal data.

Name: Mr. Abhishek Sharma
Email Address: abhishek@zucol.in